The data allows us to provide you with a quality service
By providing us with your information and preferences, you allow us to improve the quality of our services during your stay, to increase our efficiency by following up on incidents and to ensure a personalised service at all times, to best meet your expectations. For example, knowing that you are used to consuming a particular type of treatment allows us to offer you specific exclusive offers.
Improve and monitor the quality of our services
Your feedback is invaluable to us and allows us to analyse your overall satisfaction with your stay as well as by service. This information is stored directly in your customer profile and allows us to continually improve our service. For example, if you mention that the air-conditioning is too loud, we can intervene to resolve this issue and ensure that we deliver on our promise of excellence.
Providing personalised services
We use the information we collect to tailor our services to your expectations and needs. This information allows us to better prepare you for your visit to our hotel, to ensure a quality service during your stay, but in no case do we collect sensitive information (race, religion, sexual orientation, politics).
Exchanging with you
The conservation of your data such as your email address (within the time limit imposed by the law) allows us to exchange with you before your arrival with emails of price proposals, emails of confirmation of reservation, emails of additional services, and after your departure with emails of analysis of satisfaction and commercial emails (newsletters, events, exclusive offers, etc). In addition, we keep a record of the history of our exchanges, which allows us to resolve any problems encountered or to access your request more easily.
The RGPD does not change the rules applicable to prospecting emails. These rules depend on the e-Privacy Directive, which has been incorporated into French law in Article L.34-5 of the French Post and Electronic Communications Code, which states: "Direct marketing by means of an automatic calling machine, fax machine or electronic mail using, in any form whatsoever, the contact details of a natural person who has not expressed his or her prior consent to receive direct marketing by this means is prohibited. [... However, direct prospecting by electronic mail is authorised if the recipient's contact details have been collected directly from him/her, in compliance with the provisions of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, in the context of a sale or provision of services, if the direct prospecting concerns similar products or services provided by the same natural or legal person, and if the recipient is offered, in an express and unambiguous manner, the possibility of objecting, free of charge, apart from those linked to the transmission of the refusal, and in a simple manner, to the use of his contact details when these are collected and each time a prospecting e-mail is sent to him. "