questions

We have listed here all the questions we are most frequently
that we are most frequently asked by theme.

You have a question about :

- Your room will be available from 3pm.
- You must check out of your room by midday on the day of departure.
- Cats and/or dogs are allowed at a rate of €20 a day.
- Pets are welcome at Miramar La Cigale (with a supplement of 20 € / day, information from the Reservations Department) provided that they are kept on a leash in the establishment. However access to the 4th floor of the hotel where the restaurants, the bar, the pool and the gym are located and at the thalassotherapy is strictly forbidden.
- All of Miramar La Cigale’s rooms have a minibar.
- Miramar La Cigale provides a bottle of mineral water in your room.
- Free, high-speed Wi-Fi is available in all the rooms at Miramar La Cigale.
- All of our rooms have safes.
- Miramar La Cigale offers 24-hour room service.
- There are two rooms for people with reduced mobility on every floor of Miramar La Cigale.
- Miramar La Cigale has a business center on the first floor with two computers available.
- Guests have access to safe, indoor parking for €15 a day and €80 for six days.
- Deluxe rooms at Miramar La Cigale are 24m² and 27m² . Our Junior suites are 45 m² and our Suites are between 50m² and 80m².
- You’ll have access to the panoramic swimming pool and jacuzzi, the gym and the Spa’s hammam.
- Miramar La Cigale offers healthy, light, gourmet and varied cuisine with an emphasis on seafood for lunch and dinner at the restaurant Le Safran
- Miramar La Cigale offers healthy food with in its traditional restaurant Le Safran.
- Miramar La Cigale offers a different lunch and dinner menu every day.
- You can contact the reservation team and they will be able to check with the chef what can be prepared for you.
- Breakfast is served from 7-10h30, lunch is from 12h15-14h30 and dinner is from 19h15-21h30.
- We offer a menu with baby meals, they can be requested once you’re there.
- We can offer you babysitting services. You can find out more about prices and reservations with our concierge service.
- The panoramic bar Le Goéland welcomes you into a warm and cosy atmosphere every evening from 10h to 23h.
- For dinner, appropriate attire is required.
- You can have lunch in a dressing gown at our restaurant.
- Social security does not cover thalasso treatments. They fall under well-being.
- This is planned in advance. When you arrive at the hotel, you will be given an appointment at the thalassotherapy reception to be able to go over your schedule of treatments.
- It is possible to book treatments every morning or afternoon for a surcharge of €67 for 6 days
- A thalasso treatment can be done at any time throughout the year or with every change of season for specific benefits.
- Depending on what you want or if you have a medical condition, a six-day treatment is recommended to truly get the most out of it.
- Swimming pools are heated to 32°C.
- Miramar La Cigale has 2 heated swimming pools and 3 seawater pools.
- Bathrobes as well as spa sandals are provided in the rooms if you are a guest at the hotel.
- Sandals are offered to all the thalasso spa users and those receiving treatments.
- Towels are also provided.
- You can choose to wear a one-piece or two-piece bathing suit as you wish.
- Boxer shorts are not allowed. Only swimming trunks are accepted for men.
- A swimming cap is not mandatory.
- All treatments apart from the shiatsu, the Thai massage, the Dien Cham, somatic psychotherapy, Hypopressive exercise, and Pilates where you have to wear casual clothing.
- Our thalasso treatments are available from 14 years of age.
- The swimming pool on the 4th floor is exclusively accessible to the housed clientele.
- The thalassotherapy spa is an integral part of the hotel and you can go there in a bathrobe from your room.
- The Ocean Spa offers free access to the housed clientele at the hotel.
- You need a medical certificate for any treatment that lasts longer than 4 days.
- There are some rare contraindications. Consult your doctor, sometimes this only concerns some treatments or make an appointment with our doctor if in doubt.
- Treatments start at 9am.
- Treatments start back up at 14h30.
- Under the Health and Serenity programme, massages will be carried out by physiotherapists, otherwise they are carried out by the hydrotherapy staff.
- You can choose any treatment you want. They are charged based on what you choose. Find out more at our thalasso reception desk.
- The range of cosmetics we use comes from the Thalgo & Skinceuticals brands.
- You can book your stay online on our website or call 02 97 53 49 13 or via email: reservation@miramar-lacigale.com
- You can book the same deals both online or by phone. We also offer special exclusive offers on the website.
- We accept DEBIT CARD, VISA, MASTER CARD, and AMERICAN EXPRESS.
- Paying online is completely secure and insured by our bank, BNP Paribas. Our online reservation service protects the information you give with the help of secure forms and SSL certified systems.
- You cannot amend your online reservation, contact the reservation service directly on 02 97 53 49 13 for any amendments.
- We do not have cancellation insurance.
- You can cancel your reservation and get a refund for your deposit more than 15 days before your stay. However, the 50-Euro administrative costs per person will not be refunded.
- Contact the reservation service directly on 02 97 53 49 13 for any cancellations.
- To be able to confirm your reservation, we ask you to make an advanced payment of 30% of the total price of your stay or 100% when you book a stay without spa with the advance payment rate.
- For any cancellations made 15 days before the start of your stay, your deposit will be refunded (-50 Euros for administrative costs per person). If you cancel less than 15 days before your stay, your deposit will be kept and will be able to be reused for any new reservation within a 6-month period. In cases of no-shows, your deposit will be kept.
- Only some treatments are possible for pregnant women. Consult the Miramar La Cigale reservation service for more information.
- You can do treatments whilst breastfeeding, but avoid treatments that use essential oils.
- It is recommended to come 3 months after giving birth for your perineum to have gone back to normal.
- Your child is allowed to sleep in your room until 12 yo.
- The Miramar La Cigale hotel has a creche which can welcome up to 3 children at one time every day. It is therefore recommended that you reserve a place as early as possible on our website or via telephone on 02 97 53 49 13.
- If you give our concierge service 24-hour notice, we will be happy to offer you a babysitting service to suit you. Contact the conciergerie service.
- Our "Les Petits Mousses" nursery is open every day from 9h00 to 13h00 and from 14h to 19h.
- Our restaurants offer a special kids’ menu with starters, mains and desserts. Your child will be able to choose whatever he/she wants.
- We can provide you with baby equipment. Just send us your request on our website or call 02 97 53 49 13.
- We can provide you with a cot in your room. Just send us your request on our website (link: https://www.miramar-lacigale.com/hotel/services/) or call 02 97 53 49 13.
- Bikes are available at the Miramar La Cigale hotel for €5 for half a day.
- We have a list of activities on offer around our hotel. Our concierge service will suggest some activities according to your wishes.
- The beach is 100 m from the hotel.
- We have a list of activities on offer around our hotel. Our concierge service will suggest some activities according to your wishes.
- Our conciergerie service can rent a car out for you from Miramar La Cigale.
- Our conciergerie service is at your disposal to organise any excursion you wish and to give you any advice you may need.
- Booking an apartment at the Residence Miramar La Cigale only gives access to the pool on the 4th floor of the hotel and to the gym. However, you can access the Oceanic Spa by booking a spa treatment.
- No, you don’t need to reserve a parking space before your arrival at the Residence Miramar La Cigale. A dedicated place will be reserved in the underground parking for the duration of your stay.
- The Residence is located in front of Miramar La Cigale. It is necessary to cross the street to get there.
- Some apartments enjoy unobstructed views of the peninsula and the Atlantic Ocean.
- There is no swimming pool in the residence. You can go to the swimming pool on the 4th floor of the Miramar La Cigale by going to the hotel reception and changing in the changing rooms of the thalassotherapy center. Proper attire is required to cross the hotel and to get to the 4th floor pool.
- Your apartment will be available from 5am and must be left by 12pm on day of departure.
- All apartments are equipped with free Wi-Fi internet access.
- Cleaning will be done before your arrival and after your departure. If you want a daily cleaning, please contact our reservations department (100 € extra). For stays of more than 4 nights, mid-stay cleaning is included.
- It is not possible to order a Room Service at the Residence Miramar La Cigale.
- Valet service is available to park your vehicle (extra charge).
- Pets are allowed in the Residence Miramar La Cigale (20 € per day extra).

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